Critical Conflict Management Skills (Program)
Today everyone is under stress. Stress can create mountains out of molehills, contribute to workplace violence, and destroy any positive culture your company may have cultivated. Also lost are the interpersonal skills necessary to interact across generations as technology continues to hinder our ability to skillfully communicate face-to-face. As communication skills weaken the ability to constructively manage conflict will also continue to erode.
This training has been many years in the making. The development and collection of conflict resolution skills in this program began in 1986 in an effort to research, develop, teach and implement the theory and practice of Conflict Resolution and make the skills easily accessible world-wide. This program represents the collected wisdom of many great writers in the fields of management, psychology, personal development and education – many of whom are acknowledged in references throughout the training. It represents also the contributions of the thousands of participants as they have worked through the materials on Conflict Resolution courses.
3 day: The key Skills of Conflict Resolution, with numbers of activities to reinforce learning.
(Max Cap. 25 participants/class)
1 day: Understanding Conflict, The Win/Win Approach, Empathy (listening skills), Appropriate
Assertiveness ("I" statements), and Mapping.(Max Cap. 25 participants/class)
½ day: We explore the nature of conflict, The Win/Win Approach, and brief examples of the
interaction skills, such as Assertiveness and Empathy.(No Max Capacity)
Intervention Is A Communication Skill (Presentation)
When it comes to successful safety interventions, communication is the key. Communication has to be an integral part of an organizations culture. Every member of an organization, company, facility, or plant needs to be able to effectively intervene
There has to be a common belief among all levels of an organization that active interventions are sincere acts of concern or care for the individual. How you intervene will make all the difference, and the ability to diffuse critical situations is paramount. There is
a fine line between positive intervention, and negative confrontation. Exceptional listening skills and the ability to resolve problems through active inclusion will make the difference between good managers and great leaders. (1/2 Day)
At the completion of this session, participants will be able to:
· Recognize high pressure responses
· Diffuse Conflict
· Demonstrate genuine concern
· Intervene with confidence
Ethical Leadership (Presentation)
There are those who believe that management operates based on shades of grey. The ability to manage by example, demonstrating consistency in both behavior and attitude, is the foundation of any ethical business system. Ethics establishes
operational boundaries so we can effectively manage our daily operations. When managers demonstrate consistency in their approach to safety they begin to serve as role models to others exemplifying acceptable practices and behaviors.
We all need boundaries in order to make good ethical decisions. History tells us that the creation of ethical boundaries is the key to sustainability (Remember Enron). Knowing your moral character will answer the question “ Who Am I and what are my ambitions?” Knowing that tomorrow’s leaders are those who, through excellence and conviction, established their ethical boundaries today.
At the completion of this session, participants will:
Have a deeper understanding of their own code of ethics based on their own ethical boundaries. Using personal experience and the experience of others they will in enhance their ability to make sound ethical decisions. (1/2 Day)